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Customer > customer serviceOur target is to provide quickest and most precious technical support and parts supply towards the customers
We do our utmost to minimize the trouble and inconvenience from the ship owners which might be occurred due to the damage caused by the accident.
Easy Access to Engine CS Department
: Regardless of the guarantee period whether it is over or not, HHI will make it a rule to support the clients with immediate service in the order of the receipt by e-mail or through homepage. But, considering its seriousness of the damage or the schedule of the vessel, the provision timing of our technical support including repair may be adjusted.
Genuine Spare Parts Purchase Guide
: HHI's authorized sales agents will supply the clients with the original genuine spare parts at the competitive condition in aspect of price, delivery time and quality etc. Please do not hesitate to contact our sales agent with the inquiry or questionnaire.
Technical Support
: After the guarantee period is expired or in case that the free support is limited even during the guarantee period due to special reason, we also provide the technical support including supervision, reconditioning, conversion, retrofit of alpha cylinder lubricator and technical consultancy etc.
Global Service Network
: HHI is very proud of its well organized global service network which is efficiently and systematically designed to meet every requirement of the clients. HHI’s direct service centers are established at Rotterdam, Singapore, and Havana in Cuba.
